Community Contacts

  • Community Update



During this uncertain time, the health and safety of Ontario’s families is our top priority. We must work together to flatten the curve and reduce the spread of the virus. Everyone has a role to play.

Steps to protect you and your family:

· Wash your hands
· Avoid touching your face
· Practice social distancing
· Stay home if you’re sick
· If you’re concerned, call TeleHealth: 1-866-797-000 or your local public health unit
· Avoid non-essential travel

If we work together – individuals, businesses, government, non-profits and community organizations – we will meet this challenge.

Below are a list of organizations that are requesting community support.

Please help if you can.



Donating blood in Canada continues to be safe. Robust cleaning and infection-control practices protect all donors, staff and volunteers.

All prospective donors are also carefully screened for any symptoms of illness, including very mild ones. This screening occurs during both appointment bookings and upon arrival at the donor centre or event.

Visit: or call 1-888-236-6283 to book an appointment

Ottawa Locations:
1800 Alta Vista Dr
Ottawa, ON K1G 4J5
1-888-236-6238 or (613)-739-2300

1575 Carling Ave
Ottawa, ON K1Z 7M3



Looking for monetary donations and volunteers!

Create a volunteer profile here:

Donate here:

1317 Michael Street
Ottawa, ON K1B 3M9
Phone: 613-745-7001


Local Love in a Global Crisis campaign

The United Way East Ottawa is working with regional health authorities including Ottawa Public Health to work with community partners to support the most vulnerable in our community impacted by COVID-19.

They’ve launched a website encouraging people to make donations or seek help.

Visit the website at:

363 Coventry Road
Ottawa, ON K1K 2C5
Phone: 613-228-6700


Looking for monetary donations and volunteer drivers to deliver meals to clients.

Complete volunteer form here:

Donate here:

For further questions, please call 613-233-2424 or email: volunteer(at)

Ottawa Meals on Wheels
670 Albert Street
Ottawa, ON K1R 6L2

Phone: 613-233-2424 Email:


Looking for monetary support and offering emergency food supplies.

Donate Online at:

The Salvation Army – Ottawa Locations

Bethany Hope Centre
820 Woodroffe Avenue
Ottawa, ON K2A 3V7
(613) 725-1733

Grace Manor
1156 Wellington Street West
Ottawa, ON K1Y 2Z4
(613) 722-8025

Ottawa Booth Centre
171 George Street
Ottawa, ONK1N 5W5
(613) 241-1573

Ottawa Citadel Church
1350 Walkley Road
Ottawa, ON K1V 6P6
(613) 731-0165

Barrhaven Church
2-2201 Jockvale Road
Nepean, ON K4A 4J4
(613) 440-7555

Emergency Disaster Services
820 Woodroffe Ave
Ottawa, ON K2A 3V7
(613) 233-8428


Banff Avenue Community House
2084 Banff Ave, Unit A & B
Ottawa, ON K1V 7X9

Heron Emergency Food Centre
1480 Heron Rd
Ottawa, ON K1A 6A5

Confederation Court Community House
2483-A Walkley Rd
Ottawa, ON K1G 3H2

Pavilion Food Bank
Greenboro Pavilion, 14 Tapiola Cres
Ottawa, ON K1T 1W9

Russell Heights Community House
1799 Russell Rd, Unit E,
Ottawa, ON K1G 0N1

Ottawa Food Bank
1317 Michael Street
Ottawa, ON K1B 3M9
Phone: 613-745-7001

COVID-19 Ontario Government Updates

Find the latest updates from the provincial government on ways to stay safe during the COVID-19 outbreak. Updated twice daily.


COVID-19 Self-Assessment Tool

The Ontario government created an online Self-Assessment tool for those concerned that they’ve contracted the virus.

Start Self-Assessment here:

Learn at Home web portal

The provincial government launched an online resource portal for elementary and secondary school students to help them learn at home while schools are closed.

Visit here:

Online Resources for Students K-7

Ottawa Public Library

United Muslim Organizations of Ottawa-Gatineau

The UMO-OG is delivering food, medical supplies and groceries to seniors and those who are at risk.

Please complete this form if you are in need or assistance or know someone who is:

If you have additional questions, please reach out to Soumaya Marhnouj at:

Mental Health Supports

It’s normal for the COVID-19 outbreak to affect your mental health and it’s important to seek help.

If you need support, crisis intervention and education services, The Distress Centre is available 24/7. Call: 613-233-3311

South-East Ottawa Community Health Centre

If you’re in need of support, call 613-737-5115 to arrange a counselling phone session.
On site meetings have been temporarily suspended.

Mental Health Commission of Canada Resource Hub

OSAP Support

The Federal and provincial government has put a 6-month moratorium on interest payments for student loans. Visit here.

Out-of-country Canadians requiring OHIP coverage

The federal government has confirmed that Canadians returning home from abroad will not have to wait the normal 3-months to get OHIP coverage upon their return.

Drive Centres are now closed

The Ontario government is temporarily closing DriveTest Centres and part-time Travel Points locations.

Apply for EI and the new Emergency Worker Fund

Financial supports for those whose jobs have been affected by COVID-19.


Hydro Ottawa

Recognizing the economic uncertainty for Ottawa residents associated with the current COVID-19 outbreak, Hydro Ottawa is taking measures to help customers:

· The provincial Winter Disconnection Ban scheduled to end on April 30, 2020 has been extended by an additional three months.
· Account collection actions have been suspended until further notice.
· Customers may request flexible payment plans in order to allow more time to pay outstanding balances on their account, if needed. Contact us to discuss payment options. · Online:

Phone: 613-738-6400 (Weekdays from 8 a.m. and 8 p.m. and Saturdays between 9 a.m. and 3 p.m. Excluding statutory holidays.)

City of Ottawa Revenue Services

City of Ottawa Revenue Services is implementing changes to the following services to assist residents and small businesses as the COVID-19 situation continues to evolve.

· Interim Property Tax Grace Period for All Property Owners
· New 2020 Property Tax Hardship Deferral Program
· Tax & Water Bill Deferral Program for Seniors and Persons with Disabilities
· Water Service
· Farm Grant Program
For more information, click here.

Crisis Support for Abused Women & Seniors Amid

During this time of crisis and uncertainty, the Assaulted Women’s Helpline (AWHL) and the Senior Safety Line (SSL)remain open and committed to delivering our 24/7 crisis counselling for women and seniors in the province of Ontario.

To our valued supporters, we thank you for ensuring that we are able to be there for women and seniors in the darkest of times.

Crisis Line for Abused Women:

· GTA: 416-863-0511
· GTA TTY: 416-364-8762
· TOLL-FREE: 1-866-863-0511
· TOLL FREE TTY: 1-8666-863-7868
· #SAFE (#7233) on your Bell, Rogers, Fido or Telus Mobile
Senior Safety Line- TOLL-FREE: 1-866-299-1011