Community Organizations’ Links and Contacts

  • Community Update

Hydro Ottawa

Recognizing the economic uncertainty for Ottawa residents associated with the current COVID-19 outbreak, Hydro Ottawa is taking measures to help customers:

  • The provincial Winter Disconnection Ban scheduled to end on April 30, 2020 has been extended by an additional three months.
  • Account collection actions have been suspended until further notice.
  • Customers may request flexible payment plans in order to allow more time to pay outstanding balances on their account, if needed.  Contact us to discuss payment options.
    • Online:
    • Phone: 613-738-6400
      (Weekdays from 8 a.m. and 8 p.m. and Saturdays between 9 a.m. and 3 p.m. Excluding statutory holidays.)

Food Banks in Ottawa South

Banff Avenue Community House  
Banff Avenue Community House, 2084 Banff Ave, Unit A & B, Ottawa, ON  K1V 7X9
Heron Emergency Food Centre  
1480 Heron Rd, Ottawa, ON  K1A 6A5
Confederation Court Community House  
2483-A Walkley Rd, Ottawa, ON  K1G 3H2
Ottawa Food Bank  
1317 Michael St, Ottawa, ON  K1B 3M9
Pavilion Food Bank (The)  
Greenboro Pavilion, 14 Tapiola Cres, Ottawa, ON  K1T 1W9
Russell Heights Community House  
1799 Russell Rd, Unit E, Ottawa, ON  K1G 0N1

Distress Centre of Ottawa and Region

If you are feeling overwhelmed or need mental health advice, please call the Distress Centre of Ottawa and Region: or Distress: 613-238-3311  
Crisis: 613-722-6914 or 1-866-996-0991.

Meals on Wheels

Meals on Wheels provides a vital service to a vulnerable population, and in this time of uncertainty we know the community will come together to support one another. In an outbreak situation our service becomes even more important, and we may see an increase in need.

We are asking the general public for their support. In particular, we are looking for:

  • Chest freezers: We’re ramping up our frozen meal orders to continue to meet the needs of the vulnerable community. We’re looking for 4 new chest freezers to be donated and delivered to our location.
  • Donations. Meals on Wheels (Ottawa) is a non-profit organization that relies heavily on donations in order to provide affordable meals to those at risk. Donations are especially important during uncertain times. Consider donating here.
  • Volunteers to deliver meals. If you are healthy, have the time, and can follow our health and safety protocols, please let us know. We will be holding online volunteer training (please check our website and social media for dates). Email us at or fill out an online application.
  • Hand sanitizer for volunteers who are out in the community delivering food to vulnerable people. If you stocked up and are now working from home or just staying put with access to soap and water for hand washing, please consider donating any extra bottles to Meals on Wheels. Our ability to serve those most in need is dependent on it.

We are looking for volunteer drivers to help deliver meals to our clients during this critical time. If you are healthy, have a car, and can follow our strict health and safety protocols, please consider volunteering. We are holding our volunteer orientations online (please check back soon for dates).

Canada Blood Services

It’s safe to donate blood during COVID-19, and critical for patients

We urge all donors to book and keep their appointments to prevent shortages

Ottawa Community Housing

United Way Ottawa is looking for help during the pandemic and has created a new campaign. Read more here to find out how you can help.

Call or visit 211 Ontario to find services and programs in our community:  Call 2-1-1

Crisis Support for Abused Women & Seniors Amid COVID-19 Pandemic


Isolation has long been a red flag in abusive relationships.  A favourite in the abuser’s toolkit as a way to exert control and create distance between a woman, seniors and their friends and family.  But what happens when isolation and social distancing are imposed out of necessity?  Where can women and turn for support?  And what of Seniors who are so vulnerable to abuse when socially isolated?

During this time of crisis and uncertainty, the Assaulted Women’s Helpline (AWHL) and the Senior Safety Line (SSL)remain open and committed to delivering our 24/7 crisis counselling for women and seniors in the province of Ontario.  

To our valued supporters, we thank you for ensuring that we are able to be there for women and seniors in the darkest of times.

Crisis Line for Abused Women:

  • GTA: 416-863-0511
  • GTA TTY: 416-364-8762
  • TOLL-FREE: 1-866-863-0511
  • TOLL FREE TTY: 1-8666-863-7868
  • #SAFE (#7233) on your Bell, Rogers, Fido or Telus Mobile

Senior Safety Line- TOLL-FREE:  1-866-299-1011