COVID-19 Resources

Province of Ontario

COVID-19 Ontario Government Updates

Find the latest updates from the provincial government on ways to stay safe during the COVID-19 outbreak. Updated twice daily.

Visit: https://www.ontario.ca/page/2019-novel-coronavirus

COVID-19 Apply for Emergency Assistance

You can apply for short-term financial support here: https://www.ontario.ca/page/apply-emergency-assistance

COVID-19 Self-Assessment Tool

The Ontario government created an online Self-Assessment tool for those concerned that they’ve contracted the virus.

Start Self-Assessment here: https://covid-19.ontario.ca/self-assessment/#q0

COVID-19 Test Results

https://covid19results.ehealthontario.ca:4443/agree

Drive Centres are now closed

The Ontario government is temporarily closing DriveTest Centres and part-time Travel Points locations.

Extensions on validations and deadlines

Driver’s licenses, vehicle and carrier products

Learn about expiry-date extensions for driver’s licenses, vehicle and carrier products and services due to COVID-19.

Health cards

You do not need to renew your health card until further notice. Recently expired health cards will be accepted.

Current Ontario Works and ODSP recipients

If you currently receive income support from Ontario Works or the Ontario Disability Support Program, you will continue to receive your benefits.

We’ve made additional funding available to help you pay for things related to COVID-19 like cleaning supplies, transportation and clothing.

If you are an Ontario Works or ODSP recipient, you can get this additional funding by contacting your local Ontario Works or ODSP office. Funding for COVID-19 related expenses is the same for both programs: up to $100 for single individuals and up to $200 for families.

Offices have reduced hours, and you should contact your local office if you need more assistance.

You do not have to visit your local office to provide written documentation for Ontario Works or the Ontario Disability Support Program during this time.

Get information about your Ontario Works or Ontario Disability Support Program

Find your Ontario Works or Ontario Disability Support Program office

Changes to renting

We’ve made temporary changes to residential rental processes.

Learn about the changes and where tenants and landlords can get help.

Help for electricity bills

From March 24 up to and including May 7, 2020, residential, farm and small business time-of-use customers will pay the lowest rate — also known as the off-peak price — 24 hours a day. That means you will pay 10.1 ¢/kWh no matter what time of day you use electricity. This rate will be automatically applied to your bill.

Through the Low-income Energy Assistance Program (LEAP), low-income customers can get direct support to pay bills and ensure electricity and natural gas services are not disconnected during the COVID-19 outbreak.

If you are behind on your bill and may have your service disconnected, you could qualify for:

  • $500 for electricity bills ($600 if your home is heated electrically)
  • $500 for natural gas bills

Doubled GAINS payments for seniors

If you are a senior receiving monthly Ontario Guaranteed Annual Income System (GAINS) payments, we will be doubling your payment, making it up to $166 per month for individuals and up to $332 per month for couples. If you are a GAINS recipient, you will receive this extra support automatically for six months, with the first payment on April 24, 2020.

Government of Canada

Apply for EI and the Emergency Worker Fund

Financial supports for those whose jobs have been affected by COVID-19.

Visit: https://www.canada.ca/en/services/benefits/ei/ei-sickness/apply.html

Individuals and families

  • Temporary wage top-up for low-income essential workers
  • Increasing the Canada Child Benefit
  • Special Goods and Services Tax credit payment
  • Extra time to file income tax returns
  • Mortgage payment deferral

People facing loss of income

  • Canada Emergency Response Benefit (CERB)

We will provide a taxable benefit of $2,000 every 4 weeks for up to 16 weeks to eligible workers who have lost their income due to COVID-19.

An online questionnaire will help us direct you to the service option that best fits your situation (i.e. eligibility for Employment Insurance benefits or not).

Do not apply for the CERB if you have already applied for EI.

Apply for the CERB

You can also apply over the phone: 1‑800‑959‑2019 or 1‑800‑959‑2041

Indigenous peoples

  • Addressing immediate needs in Indigenous communities
  • Supporting Indigenous communities public health needs and preparedness
  • Making personal hygiene products and nutritious food more affordable
  • Providing support to Indigenous post-secondary students

In addition to the measures above, Indigenous peoples can also access benefits listed under Support for individuals and Support for businesses.

Seniors

  • Reduced minimum withdrawals for Registered Retirement Income Funds
  • Supporting the delivery of items and personal outreach
  • Providing immediate and essential services to seniors
  • Providing a one-time tax-free payment
  • Temporarily extending the Guaranteed Income Supplement and Allowance payments

Youth, post-secondary students and recent graduates

  • Canada Emergency Student Benefit (CESB)
  • Creating new jobs and opportunities
  • Launching a new national service initiative
  • Helping students continue their studies in the fall
  • Supporting international students working in an essential service
  • Suspending repayment and interest on student and apprentice loans
  • Providing youth with mental health support

Find the support you need

Support for businesses

Avoiding layoffs and rehiring employees

Access to credit

Creating new jobs and opportunities for youth

  • Youth Employment and Skills Strategy
  • Student Work Placement Program
  • Mitacs and The Business/Higher Education Roundtable
  • Temporary changes to Canada Summer Jobs program

Taxes and tariffs

  • More time to pay income taxes
  • Deferral of Sales Tax Remittance and Customs Duty Payments until June
  • Waiving tariffs on certain medical goods

Support for self-employed individuals

  • Canada Emergency Response Benefit (CERB)
  • Deferral of Sales Tax Remittance and Customs Duty Payments until June
  • More time to pay income taxes

Indigenous businesses

  • Funding for small and medium-sized Indigenous businesses and support to Aboriginal Financial Institutions

In addition to the measure above, Indigenous peoples can also access benefits listed under Support for individuals and Support for businesses.

Find the support you need for your business

Answer a few questions to get a personalized list of support

Students and Parents

Learn at Home web portal

The provincial government launched an online resource portal for elementary and secondary school students to help them learn at home while schools are closed.

Visit here: https://www.ontario.ca/page/learn-at-home

Online Resources for Students K-7
https://onfe-rope.ca/online-educational-resources-for-k-7-students/

Ottawa Public Library
https://biblioottawalibrary.ca/en/isolation-recreation

OSAP Support

The Federal and provincial government has put a 6-month moratorium on interest payments for student loans. Visit here.

City of Ottawa

Revenue Services

City of Ottawa Revenue Services is implementing changes to the following services to assist residents and small businesses as the COVID-19 situation continues to evolve.

· Interim Property Tax Grace Period for All Property Owners
· New 2020 Property Tax Hardship Deferral Program
· Tax & Water Bill Deferral Program for Seniors and Persons with Disabilities
· Water Service
· Farm Grant Program
For more information, click here.

Hydro Ottawa

Recognizing the economic uncertainty for Ottawa residents associated with the current COVID-19 outbreak, Hydro Ottawa is taking measures to help customers:

· The provincial Winter Disconnection Ban scheduled to end on April 30, 2020 has been extended by an additional three months.
· Account collection actions have been suspended until further notice.
· Customers may request flexible payment plans in order to allow more time to pay outstanding balances on their account, if needed. Contact us to discuss payment options. · Online: hydroottawa.com/contact

Phone: 613-738-6400 (Weekdays from 8 a.m. and 8 p.m. and Saturdays between 9 a.m. and 3 p.m. Excluding statutory holidays.)